Shape charging behavior, improve utilization, and reduce cost for drivers - directly in the route

Every time a driver plugs in, it’s a decision that affects your business. With routing, you can influence that decision—without adding friction to the driver experience. That’s where CPO Preferences come in.

Chargetrip lets you assign preference levels to different charging networks, directly shaping which stations are shown and suggested in route planning.

What are CPO preferences?

CPO preferences are part of Chargetrip’s routing logic where you can control which operators are recommended to your drivers on their routes. CPO preferences let you:

• Prefer your own network

• Promote partner operators

• Avoid incompatible or unreliable CPOs

You can do this across your entire user base—or tailor it per country.

How to set preferences

You can configure CPO preferences in two ways:

1. In the Dashboard

Under advanced settings, you can assign priorities to different operators as you’d like. Any preference assigned, including low preference, is still a preference. This means that any level of preference will put that operator at a higher preference than an operator with no preference assigned. Operators with no preference assigned will be between low and exclude in the hierarchy.

Priorities can be assigned as you like at the following levels:

• High

• Medium

• Low

• Exclude

Stations without a ranking will only be chosen when preferred networks are not enough to calculate the route. This setting is applied globally by default or can be assigned by country.

Sign in to your dashboard to make changes.

2. In route requests

Preferences can also be set dynamically via API, based on user type, region, or other custom logic. This method is necessary if you want to give the end user an option to prefer specific operators. This is also the right method if you want to set advanced logic like preferring different operators for vans.

Learn more about setting CPO preferences in route requests in the documentation.

Impact on your routing

When a route is generated, CPO preferences determine the level of priority different CPOs are given in calculating charge stops.

Use case examples:

• Your network’s stations are recommended wherever possible

• The three operators where you make the most margin are prioritized

• Unreliable operators are excluded ensuring drivers aren't sent to them

This doesn’t guarantee that all users will route through your network, but it significantly grows how often they are recommended. This ensures drivers are directed to the networks you prefer whenever possible.

Impact on your business

• Boost station utilization
  Guide more drivers to your network without changing app design or UI.
  
  

• Reduce support tickets
  Avoid routing to broken or incompatible stations by excluding underperforming networks.
  
  

• Higher margins
  Ensure drivers are routed to your most profitable operator agreements.

• Lower charging costs
  Help drivers avoid roaming fees, and capture a higher profit argin by defaulting to your preferred networks.